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‎01-15-2023 01:44 PM

HP Recommended
Product: HP Laptop PC 14s-dq2000 (26G78AV)
Operating System: Microsoft Windows 10 (32-bit)

Hello,

My laptop won't work unless it is plugged in. If charger is removed it powers off. I have done a software check on the battery is not recognize. I think the laptop may need to be sent away for a hardware check. I purchased the product less than a year ago 

 

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