Bluetooth diseapeared

[b8b8]

Hello, My blutooth device diseapeared recently. After investigation, I discovered that blutooth driver fails with following error:

(Code 10) STATUS_DEVICE_POWER_FAILURE. i uninstalled then reinstalled last blutooth driver, and error still appear. What can i do to recover bluetooth feature ? Thank you

[The_Fossette]

@b8b8

I reviewed your post and I understand that the Bluetooth is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend download and install the Bluetooth driver from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100551.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[b8b8]

Hello,

Thank you for your advice. I downloaded and installed sp100551.exe, unfortunately, it did not fix my issue.

Bluetooth driver still have "(Code 10) STATUS_DEVICE_POWER_FAILURE" error.

Cheers,

b8b8

[The_Fossette]

@b8b8

I recommend you perform a system restore back to the date when the Bluetooth was working fine.

Refer to the below article for detailed steps.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe