• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎08-22-2019 11:07 AM

HP Recommended
Product: COMPAQ STATIONARY COMPUTER
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have an HP stationary computer.  My DVD tray keeps openning and closing by itself. I noticed it happens every time I start working and the computer gets out of sleeping mode, but also on other occasions, more frequently when I'm working on the computer.

 

I checked for viruses\maleware and nothing was detected. I started the computer on safe mode and the tray kept going crazy.

 

Is there anything I can do to try and fix it by myself?

 

TNX 🙂

1 REPLY 1

‎08-23-2019 01:37 PM - edited ‎08-23-2019 01:42 PM

HP Recommended

@ILLANIT,

It could be various reasons, as discussed here.

It was inquired of Microsoft, and a respondent said to turn off AutoPlay.  See here.   It worked.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->