CD disk drive on Touchsmart 600 all in desktop

[schoufra]

CD drive spontaniously starts reading data disk which is not in the CD drive especially at computer start up .

diagnostic test random seek test of device ask forData disk to be inserted ,takes CD in tries to read and then reject saying no media.

all other disk tests state the same after rejecting the disk they continue the test with no disk being present and say  test OKModel #: 600-1160uk
Product #: WE218AA-ABU
Serial #: [edited]
Software Build #: A1WEv6PrA2
Service ID #: 080-110
PCBRAND: Pavilion.

[A4Apollo]

Hey there! @schoufra, Welcome to the HP Support Community.

Is the CD\DVD drive listed in device manager?

Have you tried checking with different CD\DVDs?

Have you tried playing CD's\DVD's using a different video player?

If the DVD drive is listed in device manager try the steps recommended below.

Try updating the BIOS on your PC and check if it helps.

You can update the drivers on the PC using the HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Please try the below steps.

Click Start on the Left Bottom of the Screen.
Click Start Search
Type “regedit” and Hit Enter
On the Left hand Pane you can find H-Key-Local Machine.
On the Left side of H-Key-Local Machine you can find “>” sign Click on that “>” Sign.
You can find “System”, just click on beside its “>” sign.
Where you can find “Current Control Set”, just click on beside its “>” sign.
Where you can find “Control”, just click on beside on its “>” sign.
Where you can find “Class”, just click on beside on its “>” sign.
Please look for “{4D36E965-E325-11CE-BFC1-08002BE10318}”, just click on it(Not on the arrow beside it)
In the right side of the pane you can find ‘Upper Filter’
Please select ‘Upper Filter’and delete it.
Then choose the Lower filter and delete it.

Also, Uninstall the CD/DVD drivers from device manager.

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand CD/DVD from the list.

Right click on the DVD drive click uninstall.

Restart your PC and check if the DVD drive is ejecting by itself.

Try reseating the DVD drive as last resort.

Lastly, try running an optical drive test under the component test from the system diagnostics page.

Refer this article to know more information about running system diagnostics test on the PC. Click Here

Hope this answers your query!

Have a pleasant day ahead! 🙂

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