• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-25-2020 09:43 PM

HP Recommended
Product: HP All in One desktop model 24-g237c
Operating System: Microsoft Windows 10 (64-bit)

Hi - I was attempting to burn a music CD tonight when it slipped inside the computer - I hadn't secured it properly when I closed the DVD door.  The computer doesn't seem to be impacted by it - I'm concerned by what might happen - could it short out a circuit board etc.  I don't know the layout of what's just under the DVD door.

Anyone ever had this experience?  If so, was the computer damaged as a result.  The computer is otherwise working perfectly.  I've never taken the computer apart and am not comfortable doing so.  But if there's a chance that the blank disc could somehow damage the computer I'll have to do so.

Dan

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2020 09:45 AM

HP Recommended

Hello
it would be better not to leave it like that ..
You must try to open the computer, and remove it!

 Optical Drive Replacement Instructions

https://support.hp.com/us-en/product/hp-24-g200-all-in-one-desktop-pc-series/13823546/model/16842083...

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-26-2020 09:45 AM

HP Recommended

Hello
it would be better not to leave it like that ..
You must try to open the computer, and remove it!

 Optical Drive Replacement Instructions

https://support.hp.com/us-en/product/hp-24-g200-all-in-one-desktop-pc-series/13823546/model/16842083...

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎03-26-2020 10:25 AM

HP Recommended

Hi Promethee.  Thanks for the instructions - I actually found similar last night to show how to get inside - the disc was removed this morning and I'm set.  Thanks again for responding.  Google Translate actually worked very well - the English was clear as fyi to you.

Warm regards, Dan

Was this reply helpful? Yes No

‎03-27-2020 10:29 AM

HP Recommended

Thank you
Take care of yourself, follow the instructions
as much as possible

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.