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‎12-01-2017 03:30 AM

HP Recommended
Product: HP Envy Phoenix 810-430qe-CTO

I have a HP ENVY Phoenix 810-430qe-CTO, I have noticed during game play the CPU liquid cooling fan is making a noise. It's kinda like a high pitched squeal. I have done some research on the noise and the best I can determine is that one of the bearings may be bad. The sound can only be heard during gameplay, during any other activity such as browsing the internet or streaming videos the sound is not heard. I was hoping I could order a repacement fan, however from the different searches I would have to order the whole sytem (fan, heatsink and radiator). Is there anyway I could order a replacement kit from HP or would I need to send the whole system back. I have also noticed that the removeable side panel has a dent on the bottom back corner and I would like to replace it as well. If I can order these parts what would be the price per item. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2017 02:39 AM

HP Recommended

 

Yes. The fan can be replaced. 

 

Take a close look at it to determine whether it is a three or four pin type fan.

 

Make sure that the replacement fan is an identical size. Ensure that the replacement fan's airflow arrow is installed in the same direction as the original fan.

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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3 REPLIES 3

‎12-01-2017 04:28 AM - edited ‎12-01-2017 04:33 AM

HP Recommended

Sorry, but this is not sales or a business unit of HP.

 

The only official HP presence on the forum are the Community Managers and the Moderators.

 

 

Is your PC still under its warranty period?

 

If it is, then contact HP for warranty service. See the following HP web page.

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-Phoenix-810-400-Desktop-PC-series/7477706/mo...

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-02-2017 07:26 PM

HP Recommended

Unfortently it is no longer under warranty.  However the noise has seemed to have stopped. I do have a question, would I be able to just replace the fan that is attached to the radiator or would I have to purchaset the whole cooling system?

Was this reply helpful? Yes No

‎12-03-2017 02:39 AM

HP Recommended

 

Yes. The fan can be replaced. 

 

Take a close look at it to determine whether it is a three or four pin type fan.

 

Make sure that the replacement fan is an identical size. Ensure that the replacement fan's airflow arrow is installed in the same direction as the original fan.

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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