Camera not Showing

[Krishankalra]

Hi,

I have one All in one PC details are as under,  My camera & microphone is not working. Error code details is also enclosed for your reference. Kindly  arrange service support for the same.

HP All-in-One 24-dp1790in PC (570D5PA)

Product : 570D5PA

Serial : \Edited

Looking for early response from your side. 

Thanks & regards.

Edited

+Edited

kgkalra@**bleep**.com

[Hawks_Eye]

Hi @Krishankalra 

Welcome to the HP Support Community! We're here to help you get back up and running.

Your HP All-in-One 24-dp1790in PC camera and microphone issue can often be resolved by checking drivers, privacy settings, and HP’s built-in tools. 

Below are clear, step-by-step troubleshooting methods from HP resources to help restore functionality.

Step 1: Verify Camera & Microphone in Device Manager

• Press Windows + X → select Device Manager.
• Expand Cameras and Audio inputs and outputs.
• Ensure your HP Wide Vision Camera and Integrated Microphone Array are listed.
• If you see a yellow triangle or error code, right-click → Update driver → choose Search automatically for drivers.

Step 2: Check Windows Privacy Settings

• Go to Settings → Privacy & Security → Camera.
• Ensure Camera access is turned On.
• Scroll down and confirm apps (like Zoom, Teams, HP App) have permission.
• Repeat for Microphone under Privacy settings.

Step 3: Run HP Diagnose & Fix

• Open the HP App (formerly HP Smart).
• Select your PC → choose Diagnose & Fix.
• Follow the guided steps to automatically detect and repair camera/microphone issues.
• This tool resolves common driver and configuration problems.

Step 4: Windows Troubleshooter

• Go to Settings → System → Troubleshoot → Other troubleshooters.
• Run the Camera and Recording Audio troubleshooters.
• Apply any recommended fixes.

Step 5: BIOS & Windows Updates

• Restart your PC and press Esc → F10 to enter BIOS.
• Ensure the camera is enabled under Advanced → Device Options.
• In Windows, go to Settings → Windows Update and install all pending updates.
• Updated firmware and drivers often restore hardware functionality.

• Check Device Manager for drivers.
• Enable permissions in Privacy settings.
• Use HP App → Diagnose & Fix.
• Run Windows troubleshooters.
• Update BIOS and Windows.

By following these HP-recommended steps, your camera and microphone should be restored to working condition. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye