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HP Recommended
Elitedesk 800 G3
Microsoft Windows 10 (64-bit)

 

HI everyone,


I have HP elitedesk 800 G3 with onboard Intel (R) HD graphics 530 card, which can drive 2 monitors through 2 build-in displayports. 

 

I want to set up a third monitor and plug in a graphics card to the card slot. However, when the graphic card is in the slot, only the 2nd works. Onboard one doesn't. Once the extra card has been taken off , on board one works fine.

 

Does any one know how to make both graphic cards run the same times so that I can use 3 monitors?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Rachel9777 , welcome to the forum.

 

I believe the problem is caused by the fact that when a discrete video card is installed the Integrated video is automatically disabled.  I can't find where it states this in the specifications, however.  I know this is true in all desktop models.  Here is the Maintenance and Service Guide for the computer.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

1 REPLY 1
HP Recommended

@Rachel9777 , welcome to the forum.

 

I believe the problem is caused by the fact that when a discrete video card is installed the Integrated video is automatically disabled.  I can't find where it states this in the specifications, however.  I know this is true in all desktop models.  Here is the Maintenance and Service Guide for the computer.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.