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‎01-19-2020 12:48 PM

HP Recommended
Product: 260-a020
Operating System: Microsoft Windows 10 (32-bit)

Several updates need to be installed but the install process is cancelled each time. 

3 REPLIES 3

‎01-19-2020 01:52 PM - edited ‎01-19-2020 01:53 PM

HP Recommended

@Celia2020,

Microsoft WIN 10 has a built-in troubleshooter, see here.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎01-21-2020 11:36 AM

HP Recommended

I realize that Windows updates are working/being installed.  It's HP updates that won't install, so if anyone can help with that I would appreciate it.

  But thank you for your response. 

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‎01-21-2020 09:05 PM

HP Recommended

@Celia2020 

Uninstall your current version of HP Support Assistant , then download the new version.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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