Case ID Status

[RajeshSaha123]

Where can I get the status of a repair request, if I know the Case Id ?

[zoey7886]

@RajeshSaha123, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding your active case ID!  

We're thrilled to have the opportunity to assist you and provide a solution.   

To help me look into this properly, could you please share the previous case ID(s) via private message?  

Looking forward to your response so we can get this resolved.   

Take care, and have an amazing day!   

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   

Regards,  

[RajeshSaha123]

@zoey7886 - Does that mean that there is no URL available where I can check the status myself ? Just trying to understand the HP way of support.

[zoey7886]

@RajeshSaha123, That’s a great question, and I get where you're coming from.

Right now, there isn’t a direct public link where you can check the status yourself. But no worries — just share the Case ID with me via private message, and I’ll dig into it and get you the latest update.

I’m here to make it easy for you. 😊

Regards,