• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-09-2020 10:13 PM

HP Recommended
Product: Desktop 690-0067c AMD Ryzen7-1700 - 16GB - 1TB HDD
Operating System: Microsoft Windows 10 (64-bit)

Wanted to know what CPU coolers is compatible with AM4 sunflower motherboard SSID: 8433? It came with an AMD Ryzen 7 CPU but the cooler is not AMD. AMD coolers come with rectangular mounting holes and the sunflower came with square mounting holes. So that makes me think that  it is an Intel cooler, I just don't know which one. I upgraded to a AMD Ryzen 7 2700 and the cooler doesn't fit. I tried to use the old cooler but the CPU runs to hot. 95 degrees with no load. HP support doesn't have a clue. HELP, please!

1 person had the same question
1 REPLY 1

‎02-10-2020 10:36 AM

HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

This problem may have solution. Check a response at this Forum (Link) by JohnnyNo5.

 

Intel mounting systems may work on your MB.

 

Attempt this procedure at your own risk.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.