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‎09-13-2020 12:27 PM

HP Recommended
Product: Pavilion Gaming Desktop
Operating System: Microsoft Windows 10 (64-bit)

My computer keeps on shutting off with no warning, I don’t think it’s an overheating problem because no matter how long it stays off it won’t stay on for more than 45 mins at best and 2 minutes at worst. I’ve had it for a few months and have been dealing with the problem for a few days now. Does anyone have any idea what to do? 

1 REPLY 1

‎09-13-2020 04:15 PM

HP Recommended

Hi.

 

Random shutdowns could be heat related. It could be a system driver problem, or a memory problem, or a HDD problem, or some other hardware problem. 

 

Run HP Diagnostics. Start the PC, tap "ESC', select "F2". Run system tests. A pass running these HP test should eliminate a hardware problem.

 

You have had the PC for a few months. Contact HP Support (Link) if in warranty.

 

Regards

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