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‎11-21-2020 09:04 AM

HP Recommended
Product: Hp all in one
Operating System: Microsoft Windows 10 (32-bit)

Hi I just moved to Europe and I am trying to use my hp all in one the power adapter I purchased is not working anyone have any ideas how to make it work thanks

3 REPLIES 3

‎11-21-2020 12:13 PM

HP Recommended

@Rufus73 , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-21-2020 12:25 PM

HP Recommended

here are the numbers  thanks much for the help

 

V8n98aar#aba

Model 24-g012

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‎11-21-2020 12:57 PM

HP Recommended

Thank you for the additional information, @Rufus73!

 

Here is the Product Specifications page: https://support.hp.com/us-en/product/hp-24-g000-all-in-one-desktop-pc-series-touch/11059040/model/11...

 

If you look at the section titled "Power Supply" it states as follows:

 

External 65W (100V -240V)

Total wattage: 65 W
Output voltage: 19.5 V
Output amps: 3.3
 
Therefore, it should work with the power system.  I believe it is 220V.  You may have to buy a wall plug adapter.


I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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