DVD R/W Player will not read any type of disc. I tried all of HP fixes - none worked.

[jpausik1]

My optical drive (HP DVDRAM GT50N) did not work for a long time.  I think this feature was lost ever since I upgraded my operating system to Windows 10.   I discovered issue after trying to view some older DVD's that I burned.  The system could not even find the E: drive.  After using many HP trouble shooters I finally got the E: drive to show up.  However, it could not read any kind of disks.  I tried multiple trouble shooters, including those proposed on the HP Community, without any success.    Any ideas???

[stevecomputer]

Look in the device manager and see what messages you get in there, looking for any device with a red x or yellow exclamation mark and hidden devices.

https://www.youtube.com/watch?v=FOpnDeJXLEA

Also check in the bios setup and see if is enabled and recognized in there and try the bios setup diagnostic for it if it is.

[jpausik1]

The YouTube video recovery method did not work.  I was able to do the same thing following HP's method and the result  was the same.  It did fix the issue of showing and E: drive (DVD) that was previously missing, but discs are not being read.  THere have never been any messages, red x, yellow exclamation or hidden devices in the device manager.

I checked the BIOS and the optical device was shown and highlighted.  I ran a long test in that mode and everything passed.

Any other ideas!?

[stevecomputer]

Does the dvd that you are trying to read spin? It may need a clean, https://www.youtube.com/watch?v=WVHBRMQieMU with something like this. 

[jpausik1]

The DVD Spins.  I have tried multiple DVDs including purchased and self-burned ones.  Not read.

[stevecomputer]

https://www.youtube.com/watch?v=14GKIpGPNRM&t=3s

Did you try the onboard diagnostics, that would isolate windows issues.