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02-16-2021 02:06 PM
My optical drive (HP DVDRAM GT50N) did not work for a long time. I think this feature was lost ever since I upgraded my operating system to Windows 10. I discovered issue after trying to view some older DVD's that I burned. The system could not even find the E: drive. After using many HP trouble shooters I finally got the E: drive to show up. However, it could not read any kind of disks. I tried multiple trouble shooters, including those proposed on the HP Community, without any success. Any ideas???
02-17-2021 06:05 AM
Look in the device manager and see what messages you get in there, looking for any device with a red x or yellow exclamation mark and hidden devices.
Also check in the bios setup and see if is enabled and recognized in there and try the bios setup diagnostic for it if it is.
02-17-2021 02:59 PM
The YouTube video recovery method did not work. I was able to do the same thing following HP's method and the result was the same. It did fix the issue of showing and E: drive (DVD) that was previously missing, but discs are not being read. THere have never been any messages, red x, yellow exclamation or hidden devices in the device manager.
I checked the BIOS and the optical device was shown and highlighted. I ran a long test in that mode and everything passed.
Any other ideas!?
02-17-2021 03:09 PM
Does the dvd that you are trying to read spin? It may need a clean, https://www.youtube.com/watch?v=WVHBRMQieMU with something like this.