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jpausik1
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Message 1 of 6
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DVD R/W Player will not read any type of disc. I tried all of HP fixes - none worked.

HP Recommended
Omni 220 1180 Quad Desktop
Microsoft Windows 10 (64-bit)

My optical drive (HP DVDRAM GT50N) did not work for a long time.  I think this feature was lost ever since I upgraded my operating system to Windows 10.   I discovered issue after trying to view some older DVD's that I burned.  The system could not even find the E: drive.  After using many HP trouble shooters I finally got the E: drive to show up.  However, it could not read any kind of disks.  I tried multiple trouble shooters, including those proposed on the HP Community, without any success.    Any ideas???

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stevecomputer
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321 318 13 52
Message 2 of 6
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HP Recommended

Look in the device manager and see what messages you get in there, looking for any device with a red x or yellow exclamation mark and hidden devices.

 

https://www.youtube.com/watch?v=FOpnDeJXLEA

 

Also check in the bios setup and see if is enabled and recognized in there and try the bios setup diagnostic for it if it is.

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jpausik1
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Message 3 of 6
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HP Recommended

The YouTube video recovery method did not work.  I was able to do the same thing following HP's method and the result  was the same.  It did fix the issue of showing and E: drive (DVD) that was previously missing, but discs are not being read.  THere have never been any messages, red x, yellow exclamation or hidden devices in the device manager.

 

I checked the BIOS and the optical device was shown and highlighted.  I ran a long test in that mode and everything passed.

 

Any other ideas!?

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stevecomputer
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Message 4 of 6
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HP Recommended

Does the dvd that you are trying to read spin? It may need a clean, https://www.youtube.com/watch?v=WVHBRMQieMU with something like this. 

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jpausik1
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Message 5 of 6
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The DVD Spins.  I have tried multiple DVDs including purchased and self-burned ones.  Not read.

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stevecomputer
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Message 6 of 6
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https://www.youtube.com/watch?v=14GKIpGPNRM&t=3s

 

Did you try the onboard diagnostics, that would isolate windows issues.

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