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HP Recommended
Omni 220 1180 Quad Desktop
Microsoft Windows 10 (64-bit)

My optical drive (HP DVDRAM GT50N) did not work for a long time.  I think this feature was lost ever since I upgraded my operating system to Windows 10.   I discovered issue after trying to view some older DVD's that I burned.  The system could not even find the E: drive.  After using many HP trouble shooters I finally got the E: drive to show up.  However, it could not read any kind of disks.  I tried multiple trouble shooters, including those proposed on the HP Community, without any success.    Any ideas???

5 REPLIES 5
HP Recommended

Look in the device manager and see what messages you get in there, looking for any device with a red x or yellow exclamation mark and hidden devices.

 

https://www.youtube.com/watch?v=FOpnDeJXLEA

 

Also check in the bios setup and see if is enabled and recognized in there and try the bios setup diagnostic for it if it is.

Add Missing Software & Hardware Devices in Device Manager $MissingDevices Facebook Page : https://www.facebook.com/MeMJTube Follow on twitter: https://twitter.com/mj1111983 Website : http://www.bsocialshine.com Audio inputs and outputs, computer, disk drives, display adapter, human interface ...
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The YouTube video recovery method did not work.  I was able to do the same thing following HP's method and the result  was the same.  It did fix the issue of showing and E: drive (DVD) that was previously missing, but discs are not being read.  THere have never been any messages, red x, yellow exclamation or hidden devices in the device manager.

 

I checked the BIOS and the optical device was shown and highlighted.  I ran a long test in that mode and everything passed.

 

Any other ideas!?

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Does the dvd that you are trying to read spin? It may need a clean, https://www.youtube.com/watch?v=WVHBRMQieMU with something like this. 

If you get a disc read error on your game console then it's possible that the laser lens is dirty. Short of taking it apart to check, which can make it worse and take a lot of time, do yourself a favor and just get the Game Dr Laser Lens Cleaner. It'll do the job faster and safer than you can. It
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The DVD Spins.  I have tried multiple DVDs including purchased and self-burned ones.  Not read.

HP Recommended

https://www.youtube.com/watch?v=14GKIpGPNRM&t=3s

 

Did you try the onboard diagnostics, that would isolate windows issues.

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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