DVD will play discs but it won't burn any

[cherokee922]

My dvd drive will play a disc, but it won't burn one. I had to replace the old one cause it wouldn't do anything.

I contacted the person I purchased the new one from, he said it worked perfectly. He informed me I might have to update

the software. Been to HP since my computer is out of date, no help available. Need help with this, Please and Thank You.

[BeemerBiker · Accepted solution]

Please download and install Nero's Info Tool

https://www.majorgeeks.com/files/details/nero_infotool.html

Anything with the green checkmark means it is capable of doing

[cherokee922]

I worked on this practically all night. After installing nero info tool, I tried burning a disc and nothing happened. The reason for that is, the drive is not being recognized, and that I don't understand because if it wasn't recognized by windows, it shouldn't play them either. I'm at a loss!   an explanation would be great. 

[BeemerBiker]

Please post the image from Nero Infotool

You can press the Windows key and then hold down SHIFT and the letter S 

in windows 10 to grab part of the screen image.  Paste it into your post.  The model number and other information provided by Nero is needed.

The into tool will tell you if the drive can be written to.  I recently helped another use who had bough a CD player that was not a recorder.  Nero will tell the name of the device and if the device can be written to and that is all it is good for.

Windows 10, 11 includes the capability of writing to CD, DVD or BD.  There is no need for drivers.  Depending o what Nero shows we may have do a repair to get windows to recognized the DVD

Are you using third party DVD player such as PowerDVD?  Windows can play DVDs easily.  

I assume this is your computer, your have an administrator account, and you do not using a guest account.

[cherokee922]

Is this what your looking for

[BeemerBiker]

This is a DVDROM

It can only play, cannot record, sorry

https://www.ebay.com/itm/183632202473

You might consider getting a combo Blue Ray / DVD player, about $60 USD

https://www.amazon.com/LG-Electronics-Internal-Rewriter-WH14NS40/dp/B007VPGL5U

Windows only plays DVD and requires a 3rd party app to play an actual BLurRay disk such as a rented one.

There are a number of free bluray players.

The  LG also handles music and dvd and windows can burn both CD, DVD and BD.

[cherokee922]

Thank you for your help. I really appreciate it   You take care   Thanks again