Desktop booting error

[saain-farhat]

Hi everyone in the community,

I’m a public servant in Tanzania and I regularly access the ESS Utumishi portal for work tasks like checking payslips and updating records. Recently, I started using the portal on my HP laptop, but every time I try to log in or interact with the site, my system suddenly reboots or gets stuck in a boot loop.

This issue only happens when I’m on the ESS portal – everything else on the laptop works fine, including other government sites. I’ve already tried:

• Using different browsers (Chrome, Edge, Firefox)
• Running virus and malware scans (clean results)
• Updating all system drivers
• Disabling extensions and clearing cache

Still, the issue persists. Could this be a hardware conflict, power issue, or some security response from the BIOS or system protection tools?

Specs:

• HP Pavilion x360
• Windows 11 Home
• Core i5, 8GB RAM, SSD 256GB

All drivers and system software up to date

Anyone else experienced something similar? Any help would be appreciated! The link of the portal is: ESS Utumishi 
Thanks in Advance!

[MysteriousMe · Accepted solution]

Welcome to HP Support Community, @saain-farhat 

Thank you for posting your query, I will be glad to help you.

Thank you so much for putting in tremendous effort and independently troubleshooting this like a true superhero  your dedication is genuinely impressive.

Since this issue occurs exclusively when accessing the ESS portal, it appears to be portal-specific. Therefore, I kindly request you to reach out to your internal IT team for further assistance and support.

We would greatly appreciate it if this could be escalated internally to the appropriate IT department for a permanent resolution.

I hope this helps.

Take care and have a good day.