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‎07-26-2025 03:37 PM

HP Recommended

Hi everyone in the community,

I’m a public servant in Tanzania and I regularly access the ESS Utumishi portal for work tasks like checking payslips and updating records. Recently, I started using the portal on my HP laptop, but every time I try to log in or interact with the site, my system suddenly reboots or gets stuck in a boot loop.

This issue only happens when I’m on the ESS portal – everything else on the laptop works fine, including other government sites. I’ve already tried:

  • Using different browsers (Chrome, Edge, Firefox)
  • Running virus and malware scans (clean results)
  • Updating all system drivers
  • Disabling extensions and clearing cache

Still, the issue persists. Could this be a hardware conflict, power issue, or some security response from the BIOS or system protection tools?

Specs:

  • HP Pavilion x360
  • Windows 11 Home
  • Core i5, 8GB RAM, SSD 256GB

All drivers and system software up to date

Anyone else experienced something similar? Any help would be appreciated! The link of the portal is: ESS Utumishi 
Thanks in Advance!

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