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‎08-11-2021 02:50 PM - edited ‎08-11-2021 03:12 PM

HP Recommended
Product: HP Z240 Tower Work Station #L8T12AV
Operating System: Microsoft Windows 10 (64-bit)

Just noticed when in the device area of Windows 10 (64-bit) there was an error notice (code 28) for Destop-3QODPGS for our HP Z340 Tower Work Station.   Its saying the driver is unknown and the driver is unavailable.  What I want to know is what Driver is Windows looking for from HP?  Any direction to solving the issue at hand would be most appreciative....

 

CRSInc_0-1628714967032.png

 

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4 REPLIES 4

‎08-12-2021 10:54 AM

HP Recommended

Click on the Windows "start" button with the right-side mouse-button, and choose "Device Manager".

Does it give more information about "unknown" hardware?

Can you use the Windows "Snipping Tool" to screen-grab that Device Manager window, and post that image here?

 

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‎08-12-2021 11:26 AM

HP Recommended

CRSInc_0-1628789125201.png

CRSInc_1-1628789187474.png

 

 

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‎08-12-2021 11:38 AM

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CRSInc_0-1628789888035.png

 

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‎08-14-2021 07:41 AM

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Do you have a solution after viewing all the provided screen shots?   Thanks...

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