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italmalt
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Did the firmware update and then my screen froze with HP logo and none of the buttons work.

HP Recommended
macOS 10.13 High Sierra

Hello! I did the firmware update and as soon as it was done all the icons on the sides are lit and the HP logo is in the top left corner and nothing else. 

Did the unplug. Nothing, did it again. Nothing. Got frustrated and unplugged and went to bed.

Woke up and plugged it in and still the same screen. 

 

Help

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@italmalt

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your HP product.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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