Due to peak load of USB ports now port is not working anymore. HW problem?

[Jozef38]

Have had problems using USB hub. Now that used USB port tells me there is a peak load. Uninstalled USB drivers. Restarted desktop. But same message again. Also phone charger doesn't not work anymore. Seems hardware issue. Any idea's to repair. 

[VikramTheGreat]

Hi @Jozef38,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like the USB port hardware may have been damaged due to overcurrent or a faulty USB hub. The “peak load” warning is a sign that the port is detecting unsafe power draw, and the fact that your phone charger no longer works confirms a likely hardware-level issue.

1. Inspect the USB Port Physically

• Look for burn marks, bent pins, or debris inside the port.
• If damaged, avoid using it to prevent further harm to connected devices.

2. Run HP Hardware Diagnostics

• Download and run:
  👉 HP PC Hardware Diagnostics | HP® Support
• Run the USB Port Test under Component Tests.
• If it fails, note the 24-digit failure ID, which is needed for service.

3. Check BIOS Settings

• Restart your PC and press F10 to enter BIOS.
• Go to Advanced > USB Configuration.
• Ensure USB ports are enabled and not set to low power or disabled.

4. Try a Powered USB Hub

• If other ports still work, use a powered USB hub (with its power supply) to avoid stressing the motherboard.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Jozef38]

Thanks for quick reply. See below results in red.

1. Inspect the USB Port Physically

• Look for burn marks, bent pins, or debris inside the port.
• If damaged, avoid using it to prevent further harm to connected devices.
  
  Don't see any damage etc.

2. Run HP Hardware Diagnostics

• Download and run:
   HP PC Hardware Diagnostics | HP® Support
• Run the USB Port Test under Component Tests.
• If it fails, note the 24-digit failure ID, which is needed for service.
  
  Done, 
  I have left the USB parts test running for 10 hours. But it does not get further than 1%. Therefore, the HW test cannot be performed.
  

3. Check BIOS Settings

• Restart your PC and press F10 to enter BIOS.
• Go to Advanced > USB Configuration.
• Ensure USB ports are enabled and not set to low power or disabled.
  
  Don't have that option in my BIOS.

4. Try a Powered USB Hub

• If other ports still work, use a powered USB hub (with its power supply) to avoid stressing the motherboard.
  
  Tested but port is nor working.

Perhaps an idea which part must be replaced to get that port working? I guess the phone chargher option is connected to that USB circuit. Please note the extra  HDD disk  in  the desktop itself en 3 usb sticks are damaged. Can't be used any more. Had to replace.

Perhaps this helps to identify the solution.

[VikramTheGreat · Accepted solution]

Hi @Jozef38,

Thank you for getting back. This looks like a hardware issue, and if the device is in warranty, service might be required.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support