Solved: Re: Elitedesk 800 g3 USB not work - HP Support Community

Pierluigi25 · ‎05-22-2023

Hi everyone,

since i updated the bios, i have a problem with USB sockets, mouse and keyboard work in uefi bios when starting windows they don't work.

I tried reinstalling windows i get stuck because the peripherals doesn't work.

I also tried downgrading the BIOS but nothing.

does anyone have any ideas? Thanks in advance

erico · ‎05-24-2023

Power on the laptop and immediately tap the F2 key to invoke the HP PC Hardware Diagnostics UEFI utility.

Choose Component tests and at the next window, choose USB port and click on the test.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

View solution in original post

erico · ‎05-22-2023

Did you invoke the Device Manager to see which devices and drivers were missing?

I suggest installing the Manageability-driver pack.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitedesk-800-35w-g3-desktop-mini-pc/1...

Here is a hyperlink to the driver and software portal for your PC

https://support.hp.com/us-en/drivers/selfservice/hp-elitedesk-800-35w-g3-desktop-mini-pc/15234602

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Pierluigi25 · ‎05-24-2023

Thank you for your support.

Unfortunately the mouse and keyboard don't work I can't access windows, it seems that when windows starts it turns off the usb sockets.

erico · ‎05-24-2023

Power on the laptop and immediately tap the F2 key to invoke the HP PC Hardware Diagnostics UEFI utility.

Choose Component tests and at the next window, choose USB port and click on the test.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Pierluigi25 · ‎05-25-2023

Hardware Diagnostics UEFI utility it doesn't have control over the usb sockets, but I searched in the link pointing to the page www.hp.com/go/techcenter/PCDiags

I downloaded HP PC Hardware Diagnostics 4-IN-1 USB KEY

I did component test - USB port and it gave me this error UCXNXT-972BLH-GXGJ3G-8D2C03:

erico · ‎05-25-2023

Unfortunately, HP's error coded decoder gives a vague description of a failure. I see that your PC is out of warranty. Bummer that, as the issue is likely to be on the system board. That is the only thing I can gain from the error message and everything else we have tried to resolve the issue.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Pierluigi25 · ‎05-27-2023

I guess it's time to change it 🙂

Thank you for your support, you were very kind.

Bye

erico · ‎05-27-2023

You're welcome.

It would have been kind of you to have not marked one of your replies as the accepted solution since my replies drew you to that conclusion.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Elitedesk 800 g3 USB not work

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