Error 0x800701AA

[QueenB33251]

Im trying  to drop and drag pictures from icloud gallery to my SD card I get error message 0x800701AA.

[Max3Aj]

@QueenB33251, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're encountering error 0x800701AA on your HP 14 Laptop PC 14-dq0000 (9P5U1AV) when trying to drag and drop pictures from iCloud to your SD card. This error generally means:
“The cloud operation was not completed before the time-out period expired.” It typically occurs due to slow file system response or a temporary issue with the SD card or iCloud file availability.

Let’s try these steps to resolve the issue:

Check Internet & iCloud Sync Status

• Ensure your iCloud Photos are fully downloaded to your PC.
• If the iCloud photo has a cloud icon with a downward arrow, it’s not yet downloaded. Right-click the photo and select “Always keep on this device” to force download.
• Wait for the download to complete before dragging to SD.

Test File Copy Outside iCloud

Copy a normal local file (like a .txt or .jpg from your desktop) to the SD card.

If that works: iCloud may be delaying the file download.

If not: The issue may be with the SD card or its reader.

Reconnect and Check SD Card

• Safely remove and reinsert the SD card.
• Use a different SD card or try the same one in a different PC if available.
• Format the SD card (FAT32 or exFAT) after backing up its contents:
• Right-click the SD card in File Explorer > Format > Quick Format.

Use iCloud Web

Try downloading photos directly from iCloud.com and saving them to your SD card:

Log in → Select photos → Download to PC → Copy them to SD manually.

Disable Files On-Demand (Optional)

If you're using OneDrive or iCloud Files on Demand:

Disable the setting temporarily from iCloud Settings > Photos > Optimize Storage (uncheck).

This forces full photo download instead of placeholder syncing.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support