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- Re: Ethernet port hinge snapped broken HP VICTUS
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03-16-2023 11:44 PM - edited 03-16-2023 11:46 PM
I grabbed an HP victus gaming laptop from Best Buy less than 2 weeks ago. I disconnected the Ethernet cable and it broke the hinge that applies pressure to the cable when connected. Does HP repair this since I have only owned this for less than 2 weeks, or should I just return the computer to BEST BUY ?
03-17-2023 11:04 AM
You broke it and that makes it customer induced damage, which is not covered under HP's factory warranty.
Best Buy is unlikely to want to take the bite for the $$ cost to repair it.
You will have to pay out of pocket for the repair.
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03-17-2023 11:22 AM - edited 03-17-2023 11:27 AM
I wish you the best of luck and that is said in sincerity.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"