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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Re: Failure ID Code lookup

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11-10-2022 11:09 AM
Hi:
Below is the report generated by the code you posted, minus your PC's serial number.
90BWXG-000B9S-WPQEXF-60Q213 | OK | 00000 | 11/10/22 | 303 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 Quick Test Failure |
You will need to install a new hard drive and reinstall the operating system.
Below is the link to the service manual where you can find the hard drive removal and replacement procedure.
h10032.www1.hp.com/ctg/Manual/c03612798.pdf
After you replace the drive, you can use another PC to create a bootable W10 installation flash drive with the media creation tool from the link below.
Download Windows 10 (microsoft.com)
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
HP Compaq Elite 8300 Ultra-slim PC Software and Driver Downloads | HP® Customer Support