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HP Recommended
HP Compaq Elite 8300 Ultra-slim PC
Microsoft Windows 10 (64-bit)

Received this code  90BWXG-000B9S-WPQEXF-60Q213

I am looking for a link to verify what the code represents

Thanks

3 REPLIES 3
HP Recommended

Hi:

 

Below is the report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
90BWXG-000B9S-WPQEXF-60Q213OK0000011/10/22303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c03612798.pdf

 

After you replace the drive, you can use another PC to create a bootable W10 installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Compaq Elite 8300 Ultra-slim PC Software and Driver Downloads | HP® Customer Support

HP Recommended

Thanks for your help! Fortunately I looked in my Spam folder and saw your message- don't know why it went there

HP Recommended

You're very welcome.

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