Failure ID

[Alex0730]

Memory test came up with a failure ID: PLMAXD-7GQ8TA-QFFWLI-003103. Can anyone explain what is that and how do I deal with it.
Thank you

[Riddle_Decipher]

@Alex0730

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you need help with the failure ID,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you interrupt the hardware test?

(I'm afraid, I'm not able to decode the error message as it's either interrupted or incomplete)

Please reply back with the complete error code after you re-run the test.

That said, if you are certain it's a memory failure, you could attempt to replace via two options:

You could purchase the part from HP, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) or alternatively, Contact HP for setting up an order/service via phone support:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual hig

[Alex0730]

Hello, thank you for the response.
I actually ruled out faulty memory unit and replaced it myself. But I'm still struggling with installing Windows. Would you be able to help me with that? . The original HDD crashed and I purchased a new SSD and Windows 10 on Flash drive. All the diagnostic scans Pass but somehow I can't install Windows. The error message that I get is: Windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available, and restart the installation. Error code: 0x80070570

[Riddle_Decipher · Accepted solution]

@Alex0730

Thank you for responding,

It's great to have you back 😉

I'm afraid HP Doesn't recommend installing the OS using a retail copy of windows, as you can always utilize the HP Recovery media to install the OEM back anytime. 
 

If you didn't create one on your computer after it was purchased, as mentioned before, 

you could always order one online using this link, However, If you want to go ahead and install the retail copy of Windows either way: Click here (An HP Expert has provided the steps that should help your cause) 

The error you've mentioned represents, mostly related to Windows’ file system and it not being transferred over to the drive as it should, you could follow the steps on the above link to help your cause.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!