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‎07-29-2023 10:06 PM

HP Recommended
Product: Omen 30L

I could use some help. My sons Omen 30L keep having an issue of the screen turning blue. We ran a diagnostic and the memory fast test test failed and it gave the failure id: 9bqf2x-agcbnj-qf8u3a-408l03. Would anyone know what this means and what I would need to buy to correct this?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2023 12:14 AM

HP Recommended

@MJay092306,

 

Welcome to our HP User Forum!

 

Access this link: HP Customer Support - Service Center and enter your failure ID code (including the dashes) and the product number of your Omen 30L (in this format example: 18K86AA#ABA).

 

The failure description should tell you exactly what PC component requires replacement.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


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3 REPLIES 3

‎07-30-2023 12:14 AM

HP Recommended

@MJay092306,

 

Welcome to our HP User Forum!

 

Access this link: HP Customer Support - Service Center and enter your failure ID code (including the dashes) and the product number of your Omen 30L (in this format example: 18K86AA#ABA).

 

The failure description should tell you exactly what PC component requires replacement.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


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2 people found this reply helpful
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‎07-30-2023 04:40 PM

HP Recommended

Thank you so much. This is exactly what I was looking for! 

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‎07-30-2023 04:41 PM

HP Recommended

@MJay092306,

 

You are most welcome!

 

Glad I could have been of assistance.

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No
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