Fan always on (average 1200rpm)

[jb127]

Hi,

Fan is always on even with nothing running. Nothing in task manager suggests anything untowards. Bios is F21 but there appears to be F25 and F30 available. When I try to install either it says the current version is newer which I can't understand. Although it's not really loud I still notice it and it becoming irritating. Many thanks for reading.

General specifications

Operating system

Windows 10 Home 64-bit

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Microprocessor

Intel(R) Core(TM) i7-9700T CPU @ 2.00GHz

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System memory

8 GB

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Memory slot 1

8GB Samsung 2666MHz

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System board

84EE 1100

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System BIOS

F.21

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Video

Graphic device 1

Intel(R) UHD Graphics 630

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Current resolution

1920 x 1080

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Refresh rate

60 Hz

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Version

26.20.100.7261 (9/25/2019)

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Aero status

Enabled

[The_Fossette]

@jb127,

Welcome to the HP Support Community!

I reviewed your post and I understand that the fan is always on.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and update the BIOS on the computer and check whether the issue is resolved.

https://support.hp.com/in-en/document/c00042629

If you continue facing the issue, then boot to BIOS by tapping the F10 key and look for the option “Fan Always on” and disable it.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[jb127]

Thanks but it's the same result. My Bios recently updated itself to F23. This NOT available on the HP website. Fan is still always on.

[The_Fossette]

@jb127,

Did you disable the feature "Fan Always on" in the BIOS? If yes, then I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[jb127]

Thanks. I forgot to mention the 'Fan always on' option do not appear in this Bios. All I have is a 'Thermal' option which when clicked just show the fan speed but nothing else.

[Echo_Lake]

@jb127

Thank you for posting back. 

Let's update the system BIOS and check: BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jb127]

Thanks,  the bios is updated as much as the system will allow me. The fan is still on.

[Riddle_Decipher]

@jb127 If none of that helped, I'm afraid you may want to contact HP as advised earlier and discuss your options,

I hope this guides you, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[jb127]

Thank you. I've just been told by customer support that it is normal on this model and that the model needs constant cooling. I can't quite believe that a company would put out such a product. Very disappointing. It's two months old by the way.

[The_Fossette]

@jb127,

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.