GPU install causing automatic reboot on shut down

[JoeW62]

Hey guys, I am working on adding some upgrades to a M01-F2254 desktop and have run into an issue with the graphics card I installed. I have already added a 500w power supply ( L05757-800) which has proven to be compatible, a 4TB western digital red HDD, 2 16gb Corsair DDR4 sticks, and replaced the exhaust fan for a Noctua 92mm as well as adding an 80mm intake fan. I have run with the listed parts for about 2 weeks now with no issues, all features working exactly as intended.

Yesterday I got a MSI RX 7600 Mech 2x classic graphics card. it seemed to work as intended but for whatever reason the system is not able to power off with the GPU installed. When I select shut down in the start menu it simply reboots as well as when I attempted a hard shut down. I have attempted several things with computer settings and nothing so far seems to rectify the issue; disabling fast start up, disabling restart on system failure, system restore, power plan settings in device manager, and disabling hibernate. All settings have been restored to default as they did not solve the issue, I have uninstalled the gpu and the system is once again working as intended with AMD software drivers still installed leading me to believe the GPU itself is the cause of the issue. I am wondering if maybe this is the result of some kind of incompatibility or maybe a defective GPU? 

just a bit lost in the dark right now on how to proceed. I am still wishing to add a graphics card to the system but I would like to get a little more clarity on exactly what my issue is first before throwing another $2-300 at the problem. The motherboard in the computer is an Akali 89B4 with an i3 12100, at least personally I have not been able to find any kind of compatibility listing aside from what I’ve seen on these forums. Much appreciation to everyone who takes the time to help out

[JoeW62]

Just an update, my roommate said they would be fine with testing the GPU on their computer to see if the problem persists either tomorrow or Friday depending on their availability, I will update when I know if the card works properly on a different system. Regardless of the results I am still curious if anyone has any kind of information on compatibility.

I also found this page https://www.userbenchmark.com/System/HP-Desktop-M01-F2xxx/269512 of reported builds others have done but very limiting results, aside from integrated graphics I am only seeing the RX 550, GTX 1030 and 1650 listed on reported builds. 

Thanks again

[NonSequitur777]

@JoeW62,

Welcome to our HP User Forum!

An interesting issue.  Your HP Desktop M01-F2254 PC (318K8AA) is certainly 'current' enough to be able to run the AMD Radeon RX 7600 8GB GDDR6, and your 500-watt power supply should be sufficient to provide adequate power: AMD Radeon RX 7600 Specs | TechPowerUp GPU Database.

You could check if power issues are at play here, by running MSI Kombustor -to be downloaded from here: https://msikombustor.com/#MSI_Kombustor_Download_for_PC.

Let's see how the RX 7600 runs on your roommate's PC.

Kind Regards,

NonSequitur777

[JoeW62]

Appreciate the reply,

I have installed MSI Kombustor and am taking a look at it now, I should have some time to run some stress testing tomorrow if the card proves to work fine on another system. Just wondering exactly what to be looking for to tell if power issues are the problem or if there is a specific stress test that I should be running.

I have somewhat suspected the different wiring configuration of the P2 connector of the PSU may be an issue. The original 180w unit has the 4 wire configuration with grey, green, black and purple whereas the 500w unit I installed has a 6 wire configuration lacking the purple wire and having additional red, white and black wires. I have not noticed the computer acting any differently since installing it but I honestly can't say I know that is not an issue at this point.

I have noticed in another HP community post from someone with the same model computer I have that installed a different PSU with the 3 wire P2 configuration (black, green and grey) with a RX 6500 XT and they did not seem to report any issues after install. I'm not against replacing hardware, looking through these community forums I came to the understanding most of this stuff (especially with power supplies) is somewhat of a shot in the dark. I am somewhat curious as well if maybe using a card that connects to the P4 6 pin connector would potentially clear the issue, there are a couple of cards at Best Buy that fit my desired specs that would work and I would at least have the benefit of being able to return the card if the issue persists.

I am also considering the possibility of driver incompatibility, the drivers are still installed but I do suppose the issue only occurs when my system is running the drivers, without the card installed it automatically reverts to the UHD 730 intel graphics. From what I'm seeing with HP prebuilds it seems like usually they keep intel CPUs paired with NVDIA cards or Intel Arc cards. As I said I saw someone using a RX 6500 XT so I'm not as inclined to believe this is the issue but maybe if I need to try a new card a NVDIA might be a smarter option in terms of driver compatibility? Like I said, I just want to try and understand the situation better before moving forward. 

Sorry if I'm starting to ramble a bit much, just trying to provide the best understanding of the situation and my options. Thanks again for taking the time to read about my problems and also huge thanks to the whole expert team here on the community, I would not have had any idea what to do about upgrading this thing at all if it wasn't for you guys. 

[JoeW62]

Newest update. The RX 7600 was tested on my roommates MSI mATX setup and operated as intended, no issues whatsoever. Their system is currently set up with a GTX 1050 which we decided to test with my system. The problem no longer persisted and the computer was able to power on and off correctly with the card installed. I am still unsure of the exact cause but it does appear there is some type of hardware incompatibility at play here. if anyone has any ideas on how to further test the root cause of this please let me know, I would definitely be interested in doing what I can to help the community get a more refined understanding of the compatibilities of these computers I just don’t really know how diagnose this. I will continue to update this thread as I work on getting this ironed out, definitely a bit more confident trying another card now that I have confirmed a different card is not causing the same issue. 

[NonSequitur777]

@JoeW62,

I started out with AMD GPUs as well: such as the RX 6600 XT.  Interestingly, an RX 7600 is basically an RX 6600 XT carbon copy. It packs the exact number of Shading Units (2048), RT Cores (32), Compute Units (32), Bus Width (128 bit) and memory (8GB GDDR6) as the RX 6600 XT. The only difference is a slightly higher power draw (165 watt vs 160 watt) and discounted price tag -but I digress.

Make a long story short, Nvidia graphics cards are better gaming cards.  Period. Problem for you is that a 500-watt power supply is insufficient to power an RTX 3060 Ti, which I would strongly recommend.

Heck, come to think of it, I would even prefer an RTX 3060 12GB GDDR6 (which your PSU can power) over an RX 7600.

[EDIT:] Even though one may strongly suspect that UserBenchMark is notably biased against AMD, their reviews of Nvidia vs AMD graphics cards -such as this RTX 3060 vs RX 5700 XT review (the latter being on paper almost identical in graphics performance as the former), are, in my opinion, spot on:

Link: UserBenchmark: AMD RX 5700-XT vs Nvidia RTX 3060

Kind Regards,

NonSequitur777

[JoeW62]

Ya, knowing now that the 1050 didn’t trigger whatever the issue was I am definitely going to stick with a NVDIA cards going forward. Probably just going to stick with what’s available through Best Buy, I know it’s not the most ideal situation but I’m just trying to make sure I’m covered by a refund policy so I don’t end up shooting myself in the foot again if this issue does arise again. 

I had looked at the 3060 12gb while I was planning the set up but would have set me above the budget I had set aside so I had decided against it. I will most likely be taking some time to just set aside the extra money to go for it

Much appreciated on the advice NonSequitur777

[JoeW62]

Hey so probably going to be the final update here, ended up getting another card installed. I found a price drop at Best Buy on the PNY RTX 3050 to $230. I had looked as this card originally when I was first looking at benchmarks, my original intent was to build a 1080p 60fps target system but at least at the time when I was looking at GPUs I had a much harder time finding pricing that actually seemed to reflect the performance differences between other cards. 
As far as the reboot issue goes that has not shown up again since installing the 3050. Not blaming AMD for the issue for sure, I was still looking at a couple of their cards before I ended up making a purchase. If I ever happen to test another AMD card on the system I will be back to share whatever results I get. 
On a side note, for the case that M01, TG01, TG02 etc models come in 9.72in (246.8mm) is the max length graphics card you can fit and still attach a 3.5in HDD to the front of the case 😂 There is maybe 1mm of clearance between them