-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- HDD Hitachi Problem

Create an account on the HP Community to personalize your profile and ask a question
07-14-2021 02:20 AM
Good morning, I have a problem on which I have exhausted all my analysis skills.
I have an HP Envy 27-b1xx AIO PC with OS Windows 10 Home Version 20H2 Build19042.1083. I have two internal disks, one SSD Samsung MZVPW256HEGL-000H1with the OS and most of the applications on it, the other is a 1TB HDD Hitachi HGST HTS721010A9E630 on which I had installed some applications and all my personal data. Now it happened that a few days ago all the application and personal files disappeared from the Hitachi HD. I've tried to recover the data with Wondershare RecoverIt without success (unreadable files), I've passed a complete analysis with antivirus (no virus found), I've restored Windows 10 conditions to before the last update (June 2021). The current situation is that everything works: OS and operations on the SSD drive, while on the Hitachi HDD drive I can save and read files, but they disappear after a few hours. I reverted to the OS build version described above, the volatility of the files continues.
Can anyone indicate to me what is happening and what should I do to be able to continue using this internal disk as well?
Thanks to those who will give me some indication.
Solved! Go to Solution.
Accepted Solutions
07-14-2021 04:12 PM
If another disk is performing strange that the test is ok, it seems to have a problem
remove whatever is on it if there is still something, format it, completely, then test a few files to see
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
07-14-2021 05:30 AM - edited 07-14-2021 05:31 AM
Hello
kind of weird
do the tests, it may be defective
HP PCs - Testing for Hardware Failures | HP® Customer Support
If it works
otherwise see the constructor tools if there is
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
07-14-2021 10:26 AM
ok i'm waiting for the result
have you tested the disc with another computer to see if there is the same problem? *
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
07-14-2021 03:50 PM
Unfortunately, the Hitachi Drive Fitness Test program does not run.
Probably because it is 32-bit?
I couldn't find a 64 version.
The HDD is an internal disk in an all-in-one PC and it is extremely complicated to connect it to another PC.
However, by connecting another Hitachi external HDD to my PC, a different model, the problem of files disappearing does not occur.
07-14-2021 04:12 PM
If another disk is performing strange that the test is ok, it seems to have a problem
remove whatever is on it if there is still something, format it, completely, then test a few files to see
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------