• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Omen 870-243ND
Microsoft Windows 10 (64-bit)

I just bought the HP Omen 870-243ND and it has 3 HDMI ports. But only the port on the video card works and the 2 HDMI ports on the motherboard dont. Is there a a way i can fix this?

 

Yours sincerely,

Roel Buisman

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Thanks for the help, and no need to be sorry. You helped allot and it is all clear now, thank you for your help.

Yours sincerely,
Roel Buisman

View solution in original post

4 REPLIES 4
HP Recommended

With the presence of a video card, the onboard graphics are disabled.  From the support page:

Integrated video is not available if a graphics card is installed.

 

However a note on the video card:

Supports up to three displays at the same time.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
HP Recommended
Thanks for the quick reply, but there is only 1 HDMI port on the graphic card and not 3? There is a total of 3 on the pc but 2 of them are on the motherboard and 1 one the graphic card?

Yours sincerely
Roel Buisman
HP Recommended

You must understand that there are other means to connect monitors than with HDMI.  As I said and the support page says,

With the presence of a video card, the onboard graphics are disabled.  From the support page:

Integrated video is not available if a graphics card is installed. 

What that means is - with the presence of the video card  the  " 2 of them are on the motherboard" are disabled.  The video card that is installed can support three separate displays.

HERE IS THE SUPPORT page.  Scroll down to the NVidia GeForce GTX 1050 and click on that title.  You will then see:

 

  • Rear I/O connectors: Dual Link DVI-D + HDMI + DisplayPort
  • Maximum resolution:
    • DVI (dual-link) resolution: 2560x1600x24bpp @ 60 Hz
    • HDMI resolution: 4096x2160x24 bpp @ 60 Hz
    • DisplayPort resolution: 5120x3200x24bpp @ 60 Hz / 7680x4320 @ 60 Hz YUV 420 8 bit

With a DVI to HDMI adapter, you will gain another HDMI port.  With a Display Port to HDMI adapter, you will gain another HDMI port.  That would be a total of three, which is what you had asked about. If you really need three HDMI ports, then that is the way to do it.   You cannot enable the two motherboard  HDMI ports with the video card installed, sorry.

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
HP Recommended
Thanks for the help, and no need to be sorry. You helped allot and it is all clear now, thank you for your help.

Yours sincerely,
Roel Buisman
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.