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Gramz
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HELP- Cannot upgrade

HP Recommended
HP ENVY Recline 27-k150xt TouchSmart All-in-One : CTO Desktop PC
Android 8.0 Oreo and older

HP ENVY Recline 27-k150xt TouchSmart All-in-One CTO Desktop PC (ENERGY STAR)

 

There is NO support to upgrade this magic machine to Android 10 or 11. 

 

It cannot even do a  update; it is stuck at jellybean or whatever it came with.

 

Always says "nor enough room/space" when I try to download.  Yet it has space. 

It is problem free except for this. 

 

I have so many purchased android apps and I want to just upgrade it to the latest  android software for my grandkids. 

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old_geekster
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HP Recommended

@Gramz , welcome to the Community.

 

Unfortunately, there are no specifications for your computer on HP's website.  Therefore, we don't have enough information to help you successfully.  It may be, however, that there is not enough space on your hard drive to allow for the necessary files to be added without causing a problem with the install.  I suggest that you find a forum for Android 10 and post there to see if they can help you.  They are the experts on their product.  They may be able to help you save your personal data and do a clean install of the newer Android operating system.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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