HP 8000 Win7 BIOS and Upgrade to Win10

[Brandon110]

Trying to remove Infineon TPM Professional Package from Windows 7 for the Win10 upgrade unsuccessfully. I looked at the BIOS and could not find TPM under security or other areas of BIOS like it was suggested on other systems. Does anyone know if this can be disabled in BIOS and location?

Also I have tried to remove Infineon TPM Professional Package to install the upgrade to no avail.

, I am unable to upgrade on one of my PC’s that has all system requirements for upgrade due to message “infineon tpm professional package is preventing installation of Win10” and too remove it manually.

I have tried pretty much everything I know without causing further issue like random  uninstall programs and or Safemode etc unless I really have to.

1. Search HDD
2. Not under remove programs
3. Ran regedit
4. Ran Everything app
5. Searched entire c:\
6. Typed in Infineon Driver in search and found two files. One is the ifxtpm. INF file . I opened it and it is referencing that this file is Copyright (c) Infineon TEchnologies AG. All rights reserved. Is for ;    INF file for installing TPM device drivers;Module Name:;    INF deleted same issue
7. I've read that we should try installing the upgrade with the media creation tool .. did not work
8. Tried ISO did not work
9. Ran msconfig found no services under this name.
10. C:\ C:\SWsetup found nothing
11. https://www.infineon.com/cms/en/product/promopages/tpm-update/
12. https://answers.microsoft.com/en-us/windows/forum/all/impossible-to-upgrade-to-win10-infineon-tpm/b9... not helpful

[Paul_Tikkanen]

Hi:

The TPM device is found under the security devices category in the device manager.

You can try right clicking on the device, select Uninstall, select the Uninstall driver box and then see if you can upgrade.

If not, the TPM is only referenced in the BIOS as a security device.

You should be able to hide it.  See the setup guide below, page 7, Device Security, allows you to hide the Embedded Security Device

http://h10032.www1.hp.com/ctg/Manual/c01527227

That must be some new wrinkle in the upgrade process, because I had no issues whatsoever upgrading my 8000 Elite CMT from W7 to W10 back in July of 2015.

It is now currently running W10 v1903.  The TPM in my PC is enabled and shows up in the device manager.

[Brandon110]

Hello,

I appreciate the response and reply.

I will have to check later today or tomorrow based  your suggestions.

Can you please clarify.

The TPM device was not found under the security devices category in the device manager previously. " I checked this before and the BIOS because it is probably hidden, but could not locate it because like you indicated it is under Embedded Security devices as I did not know until you provided the BIOS setup file documentation on page 7 were it is.    I think I would want to disable if I can and or un hide it so I can see it in device manager and then disable driver as your post suggest or if there is option under BIOS too turn off, if this is an option under security device and embedded security for TPM allowing me to upgrade my fully licensed Win7 Professional on the HP 8000.

Thank You,

[DGroves]

windows 10 supports and works with TPM versions 1.2 or v2.x

because windows supports all current TPM revisions there is no problem with the z800 which uses TPM  v1.2

simply set your bios back to factory defaults and you will have no issues with the win 10 install

note that the z800 allows CUSTOM bios defaults to be created, make sure you select the FACTORY defaults  and not the custom default when selecting the  bios default option

[Paul_Tikkanen]

You're very welcome.

Unless you live in Russia, China or any other country that prohibits the TPM from being installed, your PC has a TPM.

I agree with DGroves.

Resetting the BIOS to its defaults should get the TPM to show up.

I suggest you reset the BIOS and clear out any potential issues by resetting the CMOS.

See the troubleshooting guide at the link below, Appendix B, pages 63 & 64 for how to clear the CMOS.

http://h10032.www1.hp.com/ctg/Manual/c01516072

[Brandon110]

Live the USA....

I will update BIOS settings over the weekend and let you know if this resolves my issue. 

My concerned would be resetting the BIOS to defaults which in your post would allow "TPM to show up in device manager and then allowing the selection of  Uninstall, select the Uninstall driver box and then see if you can upgrade." 

You realize when you either remove devices or change it , will automatically update upon reboot thus recreating the device and subsequent drivers again and I would be back to were I am now,  unless I can disable TPM in BIOS to complete the upgrade.

Simply set your bios back to factory defaults and you will have no issues with the win 10 install.  I will give this a try also, if you look at this issue it has prevented alot of users to upgrade from a Licensed version of Win 7 to Win10 after the free upgrade passed with MS.

[DGroves]

i just (3 days ago) replaced a z800 motherboard where the onboard temp sensor circuit had failed with a new z800 board which was set to bios defaults (ver 3.19)

and all i had to do was install a HP OEM win 7 OS which auto activates, and then run win 10 pro USB image v1803

and from within win 7 desktop open the usb key and run the win 10 setup.exe file to install windows 10 pro ver 1803

all z800 devices were detected and had the proper drivers installed

once the win 10 install finished, i confirmed proper digital license activation and then installed the latest ver 1903

and the intel RST driver version 12

[Paul_Tikkanen]

Hi, @Brandon110 

Another thing you can try (DGroves got me to thinking...)

As I wrote earlier...I have an HP 8000 Elite CMT, and had no issues with anything upgrading to W10 Pro 64 bit from W7 Pro when W10 first came out in 2015.

Maybe it is the newer releases of W10 causing the issues on an upgrade.

So, you can try this...I have sent the link to the first W10 release to market ISO file download.

The link is good for 24 hours from the time I posted this reply.

https://software-download.microsoft.com/pr/Win10_English_x64.iso?t=6acc9191-12d9-4852-93bd-8960b44b8...

Burn the file to a DVD using the Microsoft tool I zipped up and attached below, so that the file auto executes from the windows desktop.  I don't believe that you can't autorun the file from a USB flash drive.

Upgrade to W10, and if it asks to check for updates at the very beginning, select 'Skip.'

Then if W10 installs, you can click on the blue Update Now button at the link below to upgrade to W10 v1903.

https://www.microsoft.com/en-us/software-download/windows10

[Brandon110]

My only concern with your upgrade is that it is the 64bit version and concerned regarding my Hardware Requirements across the board. I currently have Win7 Pro 32bit.  Just a possible incompatibility problem with 32 bit vs 64 bit. 

Let me test the BIOS defaults etc..... and go from there and if it does not work, we can proceed with your suggestions. I really appreciate your help.  I don't know if I can do this within 24 hours if  needed.

Brian 

[Paul_Tikkanen]

Hi, Brian.

Here's the link to the 32 bit file.  I overlooked the fact that you were running 32 bit on there.

https://software-download.microsoft.com/db/Win10_English_x32.iso?t=42157273-b772-44d7-9633-11fd13548...

Mine has 16 GB of memory, hence the need for a 64 bit OS.

Your PC is fully capable of running a 64 bit OS unless you installed 3rd party hardware that doesn't.

After you upgrade to W10 32 bit, if you ever want, you can clean install W10 64 bit at some other time.