HP ENVY 23-d060qd Wireless Keyboard not working

[AlResnick]

Hi,

Earlier today, keyboard had a yellow light periodically flashing.  I thought it was a battery losing power so I changed out the batteries.  After that the keyboard will not work

  I tried pushing in on th blue connect button on bottom of keyboard.   Still no joy!

Is there some button hidden on PC that I should press as well?

Would appreciate any advice and recommendations 

Thanks 

[Echo_Lake]

@AlResnick

Thank you for posting on the HP Support Community.

I see that your experiencing issue with HP wireless keyboard not functioning, I appreciate your efforts to try and resolve the issue.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• Did this happen after a recent window or software update?
• Wireless Keyboard and Mouse Connection Issues

While you respond to that, let's try these steps: If a wireless mouse or keyboard does not respond, check for connection and power issues: go to Wireless Keyboard and Mouse Troubleshooting.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AlResnick]

@Echo_Lake,

First, thank you for responding to my inquiry.

Next, as to your questions:

• The flashing yellow light appeared on Friday so I changed batteries out on Sunday and keyboard would not be recognized by PC.
• It was not after a recent update.
• I found the HP video on troubleshooting wireless mice & keyboard.  I took th wireless receiver out from the back of PC and put in another USB Port; pressed the little blue button on the underside of the keyboard for 5-10 seconds dna waited; tried this several times -- NO JOY.
• Throughout this problem the wireless mouse has been connected fine

I am coming to the conclusion that the keyboard is not longer getting power???

What else can I do??

Thanks

[Echo_Lake]

@AlResnick
Thank you for posting back.

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps

and the issue persists, Hence, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.