HP EX900 dead after 4 months, how do I RMA?

[orbitmatt]

Hi,

   I tried to RMA this hardware and got transferred 4 times and ended up in a dead end.  Virtual assistant doesn't recognize the serial number (!).  How do I get a warranty replacement?

Thanks

Matt

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

Have you tried checking the warranty status of the component at this HP Site (Link)?

Regards

[orbitmatt]

Hi,

   Yes, same results as with the virtual assistant.  Website can't locate serial number but finds item.  Quite frustrating and getting nowhere.

Thanks,

Matt

[Grzwacz]

Hi,

You're very welcome.

Will see if we can get you some help.

Do you have proof of purchase?

Regards

[orbitmatt]

Hi,

   Yes I do, receipt from a computer store over here in Ottawa.  Thanks for the help, just gave up on HP helpline after 1:30 hrs on hold (thank God for hands free...)

Matt

[Jacky-D]

@orbitmatt

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.