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sebagsm
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HP EX950 2tb new firmware

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ex950 2tb
Microsoft Windows 10 (64-bit)

hi!

 

as stated in many reviews.. example :  https://www.techpowerup.com/review/hp-ex950-2-tb-m-2-nvme-ssd/15.html   

 

when we gonna get the firmware? or any other option? 

 

thanks

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sebagsm
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wooohooo HP support ???? where are you ????????

sebagsm
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ok HP support 😄 I can do this every day to[edit] Please answer my quiestion from the 1st post. thanks

 

 

p.s. 

I knew it I gonna fail with a hp product.... maybe I return this piece of s... and buy a corsair gen.4 ssd..

 

 

Cheron-Z
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@sebagsm

 

Please review the Rules of Participation link below so that you can better understand how to

benefit from the HP Support Community.

 

Rules of Participation

 

 

I work on behalf of HP
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sebagsm
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Iam very happy about the rules. 

but can you answer my question about the firmware update? Thanks

kamil_
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how we can get hold of the new firmware?

 

https://www.techpowerup.com/review/hp-ex950-2-tb-m-2-nvme-ssd/

 

have you seen the news ?

I cant get even help online since your website does not see your HP EX 950 2 TB serial number as your product?

 

What the hell is happening here?

 

this is a joke!

kamil_
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1. who do I need contact to get support for my hp ex 950 2 TB drive? 

- support website does not work https://support.hp.com/us-en/drivers/products

- your tool to detect HP products does not detect the SSD drive 

- when I put the serial no it does not want to let me through and i can't ask for help

 

2. who do I need to contact to get the latest firmware?

https://www.techpowerup.com/review/hp-ex950-2-tb-m-2-nvme-ssd/

Echo_Lake
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@sebagsm

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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kamil_
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Ok.

 

How can I do this?

 

I can not, CAN'T USE THIS LINK 

www.hp.com/contacthp/

The website does not recognize the Serial number. 

This is catch 22!

 

1. who do I need contact to get support for my hp ex 950 2 TB drive?

- support website does not work https://support.hp.com/us-en/drivers/products

- your tool to detect HP products does not detect the SSD drive

- when I put the serial no it does not want to let me through and i can't ask for help



2. who do I need to contact to get the latest firmware?

https://www.techpowerup.com/review/hp-ex950-2-tb-m-2-nvme-ssd/

 

This is insane and you are super useless and unsupportive.

I have messaged you several times on Facebook and no one ever got back to me even though it says:

 

Thank you for messaging HP. We are here to help you. To help us answer your question, please provide details such as product info and issue. We typically respond in less than 2 hours. Our business hours are 8 a.m. – 6 p.m. EST.

This is a joke!

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sebagsm
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and the problem is solved 😄 but no thanks to HP support!!!

 

 

reddit ftw

 

here is the link to the new firmware:

 

https://www.reddit.com/r/NewMaxx/comments/g5rkzz/hp_ex950_2_tb_m2_nvme_ssd_review_new_firmware/

 

 

p.s. 

 

this was my last hardware from HP. zero support or help from them.

 

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