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‎09-28-2024 02:30 PM - edited ‎09-29-2024 06:40 AM

HP Recommended
Product: HP EliteDisplay E273d 27-inch Docking Monitor

Hi there!
I am experiencing an issue while I am trying to update my HP EliteDisplay E273d monitor's firmware. I am using Windows 11 and downloaded this tool

I start this, clicking on "Start Update", then I see "Enumerating..." and then "cannot detect display. Please detach/re-attach the USB cable and power adapter".  The monitor is connected via one single USB A - USB B cable, it is using DisplayLink but also tried with HDMI+USB A - USB B cable combo) to my HP EliteBook 840 G8, nothing else is connected ither to the monitor (expect the power cable) either to the laptop.firmware update - display not detected.png

 

I would really need this update because it unlocks the charging and there are good general fixes there. Please help if you can!

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