HP HLDS DVDRW GUD1N

[candben]

My HP HLDS DVDRW GUD1N is not reading discs...I need to see if there is an updated driver for this issue or I WAS LOOKING FOR A NEW CD/DVD-RW INTERNAL DRIVE FOR MY HP Desktop PC M01-F0000a (6HR54AV)  SERIAL NUMBER 2MO041332D PRODUCT NUMBER 6YQ58AA.   RUNNING  IWINDOWS 11 HOME 64-BIT

VERSION 26100.2894---- MICRO-PROCESSOR: AMD RYZEN 7 37i00X 8-CORE----- SYSTEM MEMORY: 32GB----- SYSTEM BOARD: 8643 SMVB---- SYSTEM BIOS: F47---I HAVE AN HP DESKTOP PC M01-F000a (6HR5AV)

CAN ANYONE HELP... i BOUGHT A CHEAP EXTERNAL USB CONNECTED CD DRIVE TO RUN SOME DISCS BUT I WANT TO GET AN INTERNAL CD/DVD-RW BURNER DRIVE AGAIN. OR GET THIS ONE TO WORK. 

[Irfan_06]

Hi @candben,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with using the cd/dvd drive on your PC.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for it to boot into Windows.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

-If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[candben]

Thank you for the attempt to remedy my situation with the CD/DVD drive issues.  

i did follow  your instructions, twice actually along with checking my bios version which is up to date.  The solution did not fix the problem. I did try the program disc in another computer, with the same specifications windows 11 64-bit and it was read and worked fine.  I don't understand why my CD/DVD burner disc drive  works with some program discs and not others.  I do appreciate your help and thank you for your response to my help question.  Have a Good day.

[Irfan_06]

Hi @candben,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Bedfordite1]

I must use Device Manager, Scan for Hardware Changes.