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‎09-29-2024 12:38 PM - last edited on ‎10-01-2024 12:06 PM by HP Administrator

HP Recommended

Dear Hp and All,
Please help troubleshoot my HP Laptop 15-dy2702dx (6K7X6UA) [Laptop Serial Number: [Personal Information Removed]] Sound card issue since my laptop does not recognize it and no sound can be produced. 
I also don't know how to locate it after I disassembled the back panel
Please advise,
Thank you,
Z

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2 REPLIES 2

‎09-29-2024 01:43 PM

HP Recommended

I found the speaker unharmed and the wires were intact. 
The part had the label with the code SBCDN187IXS00031261JVN.
This is a laptop - possibly no sound card exists but a sound chip is soldered to the motherboard. 
Can this issue be tested somehow - how do I know it is not a software-related issue?
The laptop worked fine and suddenly stopped producing voice and it tell: "No audio devices found"

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‎09-29-2024 02:54 PM

HP Recommended

I could connect with the Bluetooth of the laptop to my Galaxy Airbuds and there is voice with this method but the laptop itself still can't produce any voice using the laptop hardware. 
Please advise how to trouble shoot this issue.
Thanks,
Z

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