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‎08-03-2019 11:32 AM

HP Recommended
Operating System: Other

When I turned on the computer this was displayed what do I do, can I still use it how do I make it go away

image.jpg

 

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1 person had the same question
1 REPLY 1

‎08-05-2019 01:48 PM

HP Recommended

@Help41, Welcome to the HP Support Community!

 

Let us run a Hardware test on the HDD to check its functionality.

  1. Shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)
  2. Power the computer back on.
  3. As soon as you press the power-on button, immediately begin tapping the Esc before any logo appears. This should open a HP Startup Menu
  4. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform a Component test > Hard drive.
  5. Share the results.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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