HP Pavilion All-in-One - 27-r104na - fan noisy and constant

[LB36]

Hello,

Just got my new HP Pavilion All-in-One - 27-r104na out of the box and turned on to find that the fan is constantly on and is very noisy.  The fan noise is constant.

I have ammended the power setting and restarted but to no benefit.

Any advice of is this faulty hardware?

Thanks

[Riddle_Decipher]

@LB36

Thank you for choosing the HP Support Forums, a community energized by solutions, as we are eager to help resolve your concerns,

I am Riddle_Decipher and I'm at your service (Like a Genie, however, without magic powers) 😉

When was the last time it worked without these issues?

Any recent hardware or software changes made to your PC?

Meanwhile, to resolve issues such as Fan is Noisy and Spins Constantly:

• Updating your Notebook computer BIOS
• Keeping notebook air vents clear and clean
• Increasing the efficiency of the notebook to reduce heat
• Using Windows Task Manager to identify corrupt processes
• Selecting power save settings to shut off your computer when it is not in use

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[LB36]

Hello,

Thank your for your response.

The computer is brand new bought direct from HP and unfoetunately the fan noise has been constant since it was taken out of the box. I have tried all the suggestions below already unfortunately to no benefit.

I have spoken with HP and am awaiting contact to arrange a replacement / refund. Very unfortunate as have been very impressed by everything else to do with the computer but the hardware sent I can only assume is faulty. I am still awaiting a response from the team so anything that can be done to ensure hey get in contact promptly would be much appreciated.

Many thanks 

[The_Fossette]

@LB36,

I am responding on behalf of @Riddle_Decipher as he is out for the day. It is great to have you back and your patience is greatly appreciated.

I am sending you a private message suggesting the next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Good day! Take care 🙂

Cheers!