HP Pavilion Gaming Desktop TG01 CPU issues

[Gozu98101]

Hello,

I'm having some severe issues with my pc. For the last couple of days the cpu usage have been on 100% on different games. When I check the system I notice that its only pulling 40-45W instead of 60-65W as it should. I have changed powerplan to performance but this does not help. I have checked bios for any xmp related options but found none. Haven't found any options to disable any e cores either.

Please help as the pc is basically useless right now. I have also applied new thermal paste without it helping. 

Not the first issue I've had with this system and seriously thinking about changing away to a different brand.

[NonSequitur777]

@Gozu98101,

Welcome to our HP Community forum!

OK, it sounds like your CPU is power-throttling well below its rated limits, which would explain the 100% usage in games despite low wattage draw. A few things you can check and try:

1. Thermal check in BIOS/monitoring tool
   Even with new thermal paste, a loose heatsink or failing fan could trigger aggressive throttling.
   Use HWMonitor or HWiNFO64 to check actual core temps under load. If temps are fine (<85 °C), the cause is likely not thermal throttling.

2. Windows power plan & settings
   You’ve already switched to "Performance" — also check Settings → System → Power & sleep → Additional power settings to ensure the minimum & maximum processor states are set to 100%.
   In Windows 11, confirm under System → Power → Advanced settings that "Processor performance boost mode" is enabled (if available).

3. System Properties > Advanced Performance Settings > Visual Effects > Custom > then select "Show thumbnails instead of icons" & "Smooth edges of screen fonts" only.
4. System Configuration > Boot > check the box "No GUI boot" and "Timeout:" to 5 seconds, then go to " Advanced options..." and make sure you select the highest number of processors (the number of Threads your processor provides) and check the "Number of processors:" box. Both "PCI Lock" and "Debug" should be unchecked. Then OK and Apply and restart your PC.

5. BIOS reset and update
   Sometimes an out-of-spec power limit is stored in BIOS NVRAM.
   Reset CMOS, then update to the latest BIOS from HP’s support page for your particular TG01 model.

6. Malware or background load
   If CPU is pegged at 100% even in idle/light tasks, check Task Manager for unusual processes. Scan with Microsoft Defender Offline or Malwarebytes.

7. Power delivery issues
   A failing power supply could cause low CPU package power limits. If you have access to a multimeter or spare PSU, testing could confirm.

If all else fails and the CPU package power remains stuck in the low 40-watt range, HP Diagnostics (F2 at boot → Extensive Test) can rule out hardware faults.

Can you confirm your exact TG01 sub-model and CPU type? That will help me narrow down whether this is an Intel PL1/PL2 power limit issue or an AMD PPT/TDC/EDC throttle.

Kind Regards,

NonSequitur777

[Gozu98101]

Hello,

Thank you for the quick reply. I have tried the solutions but none seems to help. 

My cpu still seems to be locked to 45W with  max temp of 65C. 

Processor AMD Ryzen 7 4700G with Radeon Graphics, 3600 Mhz, 3 Core(s), 6 Logical Processor(s)

System Model HP Pavilion Gaming Desktop TG01-1xxx

System SKU 38A82EA#UUW

BIOS Version/Date AMI F.46, 2025-04-16

[NonSequitur777]

@Gozu98101,

Your HP Pavilion Gaming - TG01-1xxx is fitted with the Erica3 motherboard (SSID: 87D6) with its top processor, a Ryzen 7 4700G (8-Cores, 16-Threads, 3.60 GHz up to 4.40 GHz, 65-watt TDP).

Questions: how much RAM do you have, what is the wattage of your power supply, what primary (boot) drive (M.2 NVMe SSD, SATA SSD) do you have and how much available space is left on it, and do you have a graphics card installed, if so, what is it?

Kind Regards,

NonSequitur777

[Gozu98101]

Hello,

I have made no changes to the machine so the following have been taken from system info. 

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.3 GB

Available Physical Memory 7.40 GB

Total Virtual Memory 36.3 GB

Available Virtual Memory 24.9 GB

SSD: Model SAMSUNG MZVLQ1T0HALB-000H1

Free space: 220/952GB

Graphics card: Name NVIDIA GeForce RTX 3060 Ti

Currently running the latest drivers. 

Power Unit: hp l77487-003, 500W

[NonSequitur777]

@Gozu98101,

All right, thank you.

Let's do the following maintenance steps:

1.) Type in: %temp% in your lower Windows search bar, click on the first line of trash, do a CNTR A (select all), right-click on one of the blue lines, under "Select more options" choose the Delete option. Upon seeing the message (up to 3 times) "The action can't be completed . . .", check the box "Do this for all current items", and hit the Skip button.  The temp deletion will end, and then right-click on your Windows Recycle Bin icon, and select Empty Recycle Bin and then Yes to confirm.

2.) Type in: clean in your lower Windows search bar, and click on the Disk Cleanup system app.  This will show you your primary drive, click OK, select all the "Files to delete", and then also click on the: "Clean up system files", then OK and confirm "Delete Files". When the cleanup window returns, make sure that all the files to be deleted are still selected, and click OK again, and hit Delete Files again.  Depending how much stuff needs to be deleted, this could take a while.

3.) Click on File Explorer, right-click on your primary (boot) drive, and select Properties. Go to Tools, then Optimize, and select each drive and select Optimize. Once each drive is 100% 'optimized' (OK), close out.

4.) Type in cmd in your lower Windows search bar, and right-click on the Command Prompt system app, and select "Run as administrator", then Yes (once or twice to confirm), and then run (copy/paste/enter) each of these commands as-is one at a time:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

Each execution could take (quite) a while: brew your favorite beverage and play some Candy Crush, or something.

5.) Download the most useful freeware program Speccy from here, install, and select CPU so you can see each CPU Core temperature.  Then download Intel's Processor Diagnostic Tool from here: https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html, and run it, whilst checking your Ryen's cores temperatures.  See if there are any >80°C temps, and report.

The IPDT should complete successfully.  If not, then we have problem.

Please go ahead, and report back.

Kind Regards,

NonSequitur777

[NonSequitur777]

@Gozu98101,

My bad: an AMD Ryzen processor doesn't work with the Intel's IPDT.

Instead, see if Ryzen Master could be of use: https://www.amd.com/en/products/software/ryzen-master.html, or https://www.amd.com/en/support/download/drivers.html.

Kind Regards,

NoNSequitur777