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09-25-2021 07:49 AM
09-25-2021 11:38 AM - edited 09-25-2021 11:39 AM
hi
HP PCs - Testing for Hardware Failures | HP® Customer Support
see to start, if the tests indicate a problem
is it this exact configuration?
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09-26-2021 12:51 AM
Hey yes, that is the correct model.
The hardware test was completed successfully.
I work in tech so have a little familiarity. Seems really strange that restore to factory with delete all data did not fix it and then the hardware tests out ok.
Any ideas?
09-26-2021 01:34 AM
Indeed, with this configuration
ssd m2 16gb ram disk, it should work fine
The recovery option, is a complete factory recovery , isn't it just the windows 10 reset?
I ask, because the options are different from one model to another, and not always very clear in the documents
You know the original version, and the one in place (20h2 .21h1)
How to reset your computer to factory settings in Windows 10
https://support.hp.com/ca-en/document/c04758961
note:Beginning in 2018, Recovery Manager does not come preinstalled on computers with Windows 10. If your computer does not have Recovery Manager, go to HP PCs - Resetting Your Computer (Windows 10) for more information.
check
you can try it right away, but it's just to find out if this is compatible
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09-26-2021 07:39 AM
Thank you for the fast replies. Tried installing the diagnostic tools from HP. Everything came back green. Tried SSD specific diagnostic also and that was green.
The cloud recovery doesn't seem compatible because this computer has Windows 10 home. But the requirements for cloud recovery say Windows 10 Pro or Enterprise.
It's interesting your note that they stopped shipping full recovery images. How can someone possibly recover their system to its original state if can't do cloud recovery and no image on the disk?
Thanks
09-26-2021 09:43 AM - edited 09-26-2021 09:46 AM
No, it's curious, I have the link in "bookmarks"
And I just checked indeed, what is given is not correct
I gave the link of the product page
it should be this
https://support.hp.com/us-en/document/c06162205
and looks ok : if the product number is correct here: *
http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/
You could query if your system has been supported by HP Cloud Recovery Tool by input Product ID below.
* Product ID: | |
Result: | Product is supported. Create your Recovery Media by the following tool: https://www.microsoft.com/store/apps/9mtks9pr7r3n |
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