HP Phoenix Win7 won't upgrade to Win10 without crashing

dirtygirty65 · ‎01-26-2023

I bought a Microsoft licensed Win10. Tried to upgrade 2 years ago and had redo my PC. Crashed everything. Now Google and Mircrosoft aren't supporting anything below 10( and I can't afford another PC like I have) I need a solution. HP isn't helping.

Prométhée · ‎01-26-2023

hi

https://support.hp.com/ca-fr/product/hp-pavilion-hpe-h9-1200-phoenix-desktop-pc-series/5258492/model...

Manufacturer: Pegatron
Manufacturer name: IPMMB-FM
HP name: Formosa

https://support.hp.com/fr-fr/product/hp-pavilion-hpe-h9-1200-phoenix-desktop-pc-series/5258492/model...

I have this one, same motherboard

upgrade computer h9-1228ef mot...
And I performed the update when free, windows 7 to windows 10, without problem, since upgraded to version w10 22h2
and it still works
then specify, the version used, if updated, or complete installation
if the installation is carried out without problem, and what problem is there exactly

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

An example of a failed test with Contact HP option

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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