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‎05-17-2020 04:11 PM

HP Recommended
Product: SSD S700 Pro 1TB
Operating System: Microsoft Windows 10 (64-bit)

I purchased (4) SSD S700 Pro 1TB SATA devices in March of 2019 from Amazon. One of them has failed, and I would like to get it replaced under warranty. I see no options for this, and HP.com cannot locate any Warranty information for it when I type in the product number and SN in the site. The return window at Amazon is closed for this item, so nothing there for me. 

 

Please do something on this. I have been dealing with this issue for 4 months now. 

 

Best Regards, 

MCrowley100  

MCrowley100
2 REPLIES 2

‎05-17-2020 04:15 PM - last edited on ‎05-21-2020 03:48 PM by Retired

HP Recommended

@MCrowley100,

I have asked an HP moderator to assist you.[edit]

To be effective, I hope you have proof of purchase and correspondence.

HP has the warranty, as shown here. a 3 year limited warranty.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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‎05-21-2020 04:29 PM

HP Recommended

@MCrowley100 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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