HP SSD - support doesn´t recognize serial number - HP Support Community

BR73 · ‎01-14-2023

Hi there, the serial number of my 1 year old HP SSD of 1TB is not recognized by HP support. As it is not working 100% I need support for it. How can I contact HP directly in my country (Portugal) in order to get help for warranty issues. I am always redirected to the web-help and web-support but as the serial number is not recognized I can not get a step further....very frustrating.

The seller told me to contact HP....

Thanks for any ideas/help

erico · ‎01-15-2023

I will ask a Moderator for help in putting you in touch with a warranty support team in Portugal.

I contacted the Moderation team yesterday. Since yesterday was Sunday, you can expect an official response this week.

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BR73 · ‎01-16-2023

Thanks! Very much apprechiated!

BR73 · ‎01-26-2023

Hi Erico,

can you please ask them again? I haven´t heard from anybody...thanks!

Best regrads,

Benjamin

erico · ‎01-27-2023

I will ask again.

It may help if you provide the HP Product number information. That should be on the SSD. That is probably why there has been no response.

It would surely help to make your request a serious inquiry.

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BR73 · ‎01-28-2023

erico · ‎01-28-2023

HP SSD EX900 is your SSD.

The HP Product Number is 5XM46AA#ABB

FYI, HP rejects images that have serial numbers in them. I will ask again, now that we know what you have.

Did you use the check warranty status on your product's support page? You will need to enter the serial number and the product number.

https://support.hp.com/ph-en/product/hp-ex900-m.2-500gb-solid-state-drive/23815833/more-options

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BR73 · ‎01-29-2023

Thanks. The site was my first attempt but this is exactely the problem. HP does not recognize the numbers....

erico · ‎01-29-2023

So you did put in the serial number and the product number at the appropriate places?

I did ping the Moderation staff yesterday about your issue.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

BR73 · ‎01-29-2023

Yes, I did, by the way, I am IT Systems Engineer and had a small IT company. I tried it also with my old suppiers, but all of them point to the same HP site to indroduce the numbers. The part number is not recognized, neither the serial....

HP SSD - support doesn´t recognize serial number

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