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‎01-29-2023 02:15 PM

HP Recommended

AFAIK, printers, laptop, desktop PC's and other major components  are the only items recognized by the warranty status utility. 

 

That is likely to be the reason for "The part number is not recognized, neither the serial...".

 

I will ask HP about this.


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‎02-02-2023 12:17 PM

HP Recommended

thanks, very much appreciated!

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‎02-11-2023 07:02 AM

HP Recommended

sorry to be persistent, but any update on this, please?

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‎02-11-2023 10:17 AM

HP Recommended

All I can do is try again.

It is unfortunate that there has been no contact up to this point.


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‎02-12-2023 11:50 AM

HP Recommended

Hi @BR73,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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