HP SimpleSave 320GB drive shows a CD in explorer, I wish to remove it

[TeterP]

My HP SimpleSave 320GB HDD shows as a full size drive in File Explorer plus a 1MB CD drive.

The virtual CD is only an annoyance and distraction but I have been unable to remove it despite much searching. Is there a utility to do this?

[Irfan_06]

Hi @TeterP,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your HP accessory.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine or is this the first time you are using it?

- Were there any changes made to your PC recently that it has stopped working now or gives you an error?

Take care and have a great day ahead!

Irwin6

HP Support

[TeterP]

The Model No is hp sd320a. There are no error messages and it seems to work well. The issue is the virtual CD with HP Launcher.exe on it which appears in File Explore and is annoying. I have tried diskpart-clear and format but no joy. If HP has a utility to clear it that would be ideal, there is no data to lose at the moment.

[erico]

Take a read of the article at the link. It is a Western Digital issue.

http://products.wdc.com/wdsmartwareupdate/utilitiesstep1.asp?id=wdfMP_Essential&os=win

[TeterP · Accepted solution]

Tried the WD solution which should hide the VCD but though it is a WD drive in the enclosure it did was recognised as such.

As it is just an annoyance and not a deal breaker I will live with it, thanks for the help.