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‎09-10-2020 10:32 AM

HP Recommended
Product: HP model KBIM Keyboard and wireles mouse model g33m

Hello.  My USB for my wireless Keyboard and mouse was damaged.  Can I get a new USB and sync to existing mouse and keyboard without buying an entire new set?

 

1 REPLY 1

‎09-10-2020 02:26 PM

HP Recommended

@MikeA6 

from A4Apollo (retired 2016):

You cannot buy just a wireless receiver. Because every model of wireless mouse and keyboard has a different hardware ID. The receiver will work only if the hardware ID matches to the wireless keyboard and mouse.

But you can purchase just a wireless mouse which comes along with the dongle.

Please find the part number and link to order the part: http://hp.care/2bAvpq6

603289-001      Mouse - Elara w/Dongle, Green

If you don't find part using the above link you can buy the part from any online store i.e. Amazon,Ebay or any HP authorized shops.

 

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