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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
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- Desktop Hardware and Upgrade Questions
- HP support assistant do not recognizing the PC is running at
Create an account on the HP Community to personalize your profile and ask a question
12-14-2020 03:30 PM
hi,
since the win10 upgrade the HP support assistant is not recognizing my PC,
I've added is using the model and serial number, but when asking to check updates i get a message that I need to sign in at the device....
at the bottom of the assistant by the feedback sign on the left, the model, serial and product number are not filled.
any one can help me with this?
tnx
ddtpz
Solved! Go to Solution.
Accepted Solutions
12-14-2020 04:01 PM
Possible candidates:
Results for "Pavilion 6685" (5)
For example,
There are no Windows 10 Updates for this model.
Software and drivers for HP Pavilion a6685es Desktop PC
HP Support Assistant is not able to find what does not exist.
The program is perhaps not smart enough to know the data simply doesn't exist.
The result: HPSA hangs and spins and doesn't find a decent "break" (error code and exit).
So, stop looking for Updates that don't exist.
The sign-in wants you to sign into the HP Support Assistant using your HP Account.
Meh.
You probably don't even need to use the HPSA for this machine.
Thank you for participating in the HP Community.
Reminder: The Community is not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
12-14-2020 04:01 PM
Possible candidates:
Results for "Pavilion 6685" (5)
For example,
There are no Windows 10 Updates for this model.
Software and drivers for HP Pavilion a6685es Desktop PC
HP Support Assistant is not able to find what does not exist.
The program is perhaps not smart enough to know the data simply doesn't exist.
The result: HPSA hangs and spins and doesn't find a decent "break" (error code and exit).
So, stop looking for Updates that don't exist.
The sign-in wants you to sign into the HP Support Assistant using your HP Account.
Meh.
You probably don't even need to use the HPSA for this machine.
Thank you for participating in the HP Community.
Reminder: The Community is not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
Didn't find what you were looking for? Ask the community